Help Desk Support Resume Example

Help Desk Support Resume ExampleHelp Desk Support Resume ExampleDo you love IT products? Are you a natural trouble-shooter and communicator someone who can easily explain complicated technical features to computer end-users who dont know a firewall from a flash drive? If so, you might want to consider sending out applications and resumes for help desk support jobs. According to the Bureau of Labor Statistics Occupational Outlook Handbook, the need for talented computer support specialists is expected to increase by 11% by 2026 faster than the average rate of growth for most jobs. The 2017 median pay for these jobs was $52,810 a year (approximately $25.39 per hour). Help desk support is one of those career fields where you dont necessarily need a bachelors degree. Many employers will hire candidates with associates degrees, especially if they have proven customer-service skills, attentive listening skills, strong speaking and writing talents, and the ability to trouble-shoot simple and complex computer issues. Here is an example of aresumedesigned for a help desk support role. The resume includes asummaryof qualifications section. When creating your resume for computer support jobs, you should also consider including a technical skills section that lists the computer software and hardware you have knowledge of. Help Desk Support Resume Example STACY PATTERSON408 S. Enola Drive, Enola, PA17025 (709) 732-1234spatteremail.net SUMMARY OF QUALIFICATIONS Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role. Well-versed in SAP and Windows Active Directory. Works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily id entifies and resolves technical issues and concerns. Excellent communication and presentation capabilities. EDUCATION TRAINING KnowledgeSoft, Inc., Mechanicsburg, PA?Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration Shippensburg University of Pennsylvania, Shippensburg, PA,John L. Grove College of BusinessB.S. in Information Technology Harrisburg Area Community College, Harrisburg, PAA.A. (Honors) East Pennsboro Area High School, Enola, PA TECHNICAL SKILLS Platforms Windows 7/10, Mac OS X, Android Software MS arbeitszimmer Suite 2013 (Word, Excel, PowerPoint, Access, Outlook), Office 365SAP, Adobe, McAfee, Norton Utilities, Intranetware 4.11, SAP SE Hardware TCP/IP, DHCP, and DNS protocols, LAN/WAN, routers, Ethernet, SAN, VPN PROFESSIONAL EXPERIENCE Pennsylvania Office of Inspector General, Harrisburg, PA (01/2017 Present)Help Desk Technician Provide computer help desk support via telephone communications with end-users. Perform diagnostics and troubles hooting of system issues, document help desk tickets/resolutions, and maintain equipment inventory lists. Authored organizations first-ever manual of Help Desk standard operating procedures (SOPs).Implemented continuous improvement process enhancements that reduced trouble ticket response time by 45%.Consistently met ambitious customer satisfaction targets. Tri-County Association for the Blind, Harrisburg, PA (11/2015 - 1/2017)?Production Associate Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled. Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.Accounted for and verified IBM equipment parts, assembled office supplies, and ensured proper packaging. Pennsylvania Commission on Crime and Delinquency, Harrisburg, PA (09/2013 11/2015)Information Technology Technician Provided computer help desk support and technical training on hardware/software t o end-users. Documented help desk tickets/resolutions as well as providing overall assistance in daily administration of a SAP Community Network (SCN).Performed set-up, breakdown, and transport of agency equipment on an as-needed basis. More Tips for Help Desk Support Job Seekers As you draft your resume for computer support technician roles, try to incorporate as many industry-specific keywords into your document as possible. Many employers currently use automated applicant tracking systems to rank the resumes they receive. If your resume lacks the keywords these systems are programmed to identify, it may never reach the eye of a menschenfreundlich hiring manager. Your best guide to which keywords you should use are the texts of the job descriptions to which you are applying. Look for the terms they use in their Minimum Qualifications and Preferred Qualifications sections. Also have a look at these common tech support skills that employers typically seek in their job candidates . As soon as you hear back from an employer that theyd be interested in meeting you, its time to rehearse for your interview so that youll make as big of an impression in person as you did on your resume. Here are some help desk interview questions to review as you prepare.

3 Serious LinkedIn Military Transition Mistakes

3 Serious LinkedIn Military Transition Mistakes3 Serious LinkedIn Military Transition Mistakes3 Serious LinkedIn Military Transition Mistakes 3 Serious LinkedIn Mistakesfrequently made by Veterans and Transitioning Militaryby Susan P. JoyceJanuary 22, 2019Through my years of teaching my LinkedIn workshop to the transition classes at Hanscom AFB, I have learned 3 major mistakes that transitioning military and veterans often make with LinkedIn.LinkedIn is an important job search and networking tool, and you MUST pay attention and work on your Profile and visibility in order to find employment in the civilian job marketWhen filling a job, recruiters typically first search in LinkedIn looking for local people who are qualified for a job. So, LinkedIn membership is a necessity today for fruchtwein professionals, a basic requirement for career and job search.In addition, recruiters also search LinkedIn to learn more about job applicants and job candidates, making LinkedIn an essential p art of our personal online reputation management. When a recruiter does a Google search on your name, LinkedIn results are usually near the top of the first page (few people look past the first page).Consequently, LinkedIn is nearly unavoidable for most working people today.1. Not joining LinkedIn BEFORE your transition.When is the best time to deploy the life boats after the ship has sunk or before it sinks? Before, of course Same with joining LinkedIn Build your LinkedIn career lifeboat before you need it for your civilian job search.Unless you are hired by a personal friend without a formal hiring process, most employers will want to compare your resume or application with your LinkedIn Profile. They assume, based on painful experience, that LinkedIn Profiles (viewable by colleagues, friends, and family) are apt to be more accurate than resumes/applications submitted privately which may contain a few exaggerations.Since you usually know your transition date well in advance, don t wait until the brde few days or weeks to work on your LinkedIn Profile. Start building it and expanding your LinkedIn network (a.k.a. connections) while you are still on active duty.2. Not translating military jargon into civilian-speakand notlage quantifying your accomplishments in LinkedIn.Yes, everyone in the military knows what an OIC and an NCOIC are, but the civilian world has no idea. Explain in terms that civilians understand number of people led, logistics required, accomplishments achieved, and leadership demonstrated.In your military duties, you gained amazing experiences that most civilians your age have not come close to reaching, even if you are in your 40s or later. You managed impressive quantities of people and material. Explain that to civilians who have no clue.Assume you led a platoon of Marines. The civilian world has no idea what a platoon is or how many Marines are in a platoon, so simply stating that fact in your LinkedIn Profile is not useful.Better explai n that to them in terms civilians can understand Led 44 Marines for 12 months in combat action to meet tactical and strategic requirements. Managed team readiness, responses, and tactical assignments in very high stress situations. Accountable for $1,500,000 of material, organizing and coordinating cross-functional activities to acquire and maintain the appropriate level of supply as well as the movement of material as necessary, with no losses or discrepancies. Facilitated 10 technical skills certifications and 12 promotions for team members.3. Wasting the LinkedIn Premium Careers Membershipby Using it Too Soon+++Dont sign up for this one-time benefit until your Profile is complete and you have at least 300 connections+++Wait until you are 3 months or less from separation. Implemented too far in advance or without a solid profile, you will be wasting a benefit that costs civilians $360, and you will look green to recruiters.LinkedIn offers a one-time free annual Careers membership . (Click here.)Benefits of the Premium Careers membership includeBe a Featured ApplicantWhen you choose this option and meet a recruiters search criteria, your Profile receives greater visibility in the recruiters search results. (This will not make up for having a skimpy Profile In fact, a member with a skimpy Profile looks very clueless and/or lazy if they implement Featured Applicant.)See Profile ViewsSee who has viewed your Profile in the last 24 hours and in the last 90 days. These views hopefully include recruiters, employees of other organizations, and other LinkedIn members who havent set their accounts to be anonymous. LinkedIn will show you the trends in views of your Profile. So, if you publish an article or make a comment, you will (hopefully) see the reactions in the trendline.Take LinkedIn Learning classes for freeFor you, the Premium Careers membership includes 12 months of free access to all of the online courses available in this site, formerly known as Lynda.com, o ffering over 10,000 courses in business, technology, and creative skills.This is available for veterans and members of the US Department of Defense, any time. It is also available to the spouses of military members who have transitioned, retired, or done a permanent change of station in the last six months, and includes 12 months of LinkedIn Learning (thousands of online courses you can take).If you arent sure you want to use your 12 months now, accept LinkedIns standard offer to try Premium for 30 days. At the end of the 30 days, you can activate your free 12 months or not. Best to save this option until you can gain the most benefit from it.For more details about the program and the application process, veterans and active duty military can learn more about this program at LinkedIn Veterans Programs, and spouses can find more information at LinkedIn Supporting Spouses.The Bottom LineLinkedIn is unavoidable these days for most of us. Veterans, active duty military, and the spouses of active duty military have a great opportunity provided for free by LinkedIn. Gain the greatest benefit you can from that membership by avoiding the 3 major mistakes above.About this author Susan P. Joyce is a veteran of the United States Marine Corps and a recent Visiting Scholar at the MIT Sloan School of Management. Susan is a two-time layoff graduate who has worked in human resources at Harvard University and in a compensation consulting firm. Since 1998, Susan has been editor and publisher of Job-Hunt.org, a Forbes Top 100 Website for Your Career. Follow Susan on Twitter jobhuntorg, LinkedIn, and Facebook.BEST BOOK FOR TRANSITIONING MILITARY, SPOUSES AND VETERANSJOBSEEKERS GUIDE, 8th Edition

How Liberty Mutual Is Approaching Hiring Tech Talent Making Boston a Tech Capital

How Liberty Mutual Is Approaching Hiring Tech Talent Making Boston a Tech CapitalHow Liberty Mutual Is Approaching Hiring Tech Talent Making Boston a Tech Capital When many of us think of working at an insurance company, a familiar image comes to mind a pretty risk-averse employee pacing in his nondescript cubicle crunching numbers and worrying about everything. You know, like Ben Stiller as Reuben Feffer in Along Came Polly . Now, press the mental delete button.Today, companies like Liberty Mutual Insurance are looking for new ways to serve their customers. The modern tech employee at Liberty Mutual is a trailblazer - part innovator, part leader, with a unique platzdeckchen of skills for generating out-of-the-box initiatives to serve customers. A true Jack or Jill of all trades. At least, this is how those at Liberty Mutual would describe their ideal candidate .We want prospective employees to show us that they possess the technical skills, innovative thinkin g, and leadership qualities that will help solve problems for our customers, says James McGlennon, Liberty Mutuals EVP & Chief Information Officer. But that is not enough on its own. Candidates also must demonstrate compassion, integrity, and doing the right thing- all intangible skills that help us put the customer at the center of everything we do.If youre thinking, This sounds like what big tech companies look for, you are right. Liberty Mutual may have been founded in 1912, but in the 21st century it has evolved into a fast, flexible and agile organization. Disruption and innovation have taken root at Liberty Mutual, and the Boston-based Fortune 100 company is looking to hire nearly a thousand new employees into all kinds of roles - not just tech - to help millions of customers in mora than 30 countries.Glassdoor caught up with McGlennon to dig into company culture,long-term goals and what theyre looking for in potential employees. Heres what they had to sayGlassdoor How do you define a Digital Transformation? What changes is Liberty Mutual currently undergoing as part of this?James McGlennon From driverless cars, to the Internet of Things and the sharing economy technology continues to disrupt every industry, including insurance. With technology changing faster than ever, we are at an inflection point from an innovation perspective. To keep up with customer expectations and to stay relevant, we must become even faster, more agile and increasingly open to smart risk-taking. To accomplish this, we are building a junges unternehmen culture within this 100 year-old Fortune 100 insurance company to more quickly deliver technology capabilities, better accommodate industry changes, and put the customer at the core of the digital experience. We are transforming our culture to build innovative solutions that drive unprecedented possibility for our team, partners and customers.Glassdoor What are your long term goals / visions for this transformation?James Mc Glennon Liberty Mutual is working to create a fast, flexible and agile organization that leads change in the industry by incubating new ideas and deploying new technologies. In a world where we cant predict the future and new competitors can come from many directions, we will win by being able to accommodate change and reconfigure our priorities in real time. We will do this by providing employees with opportunities to become multi-disciplined so they can harness the power of our collective differences and similarities to spark innovation and globally competitive ideas. By applying a diversity and inclusion lens to all that we do, we can bring more perspective, bring more background and bring more insight to our operations, products, and services.Glassdoor How is Liberty Mutual changing the way that we view insurance?James McGlennon We are at a critical point in time in the insurance industry. We are also in the middle of one of the most significant changes in the technology in dustry in decades. Every industry and all major companies are at risk. Disruption is all around us. Digital innovation and changing expectations create opportunities and threats. We need to disrupt ourselves and change how we operate, placing the customer at the center of our thinking and looking for new ways to provide value and enhanced service. By doing this we will redefine how customers shop for and learn about insurance by creating innovative ways to help them navigate the roads with more confidence and less worry. Glassdoor How is this way of thinking being integrated across the enterprise?James McGlennon As the agile mindset takes hold across the company, teams are using out-of-the-box approaches to test new ideas and significantly increase the companys speed to market and employees are feeling more and more empowered to take a risk and share ideas with colleagues and management. The past two years have binnenseen an explosion of innovative thinking coming from Liberty Mutu al includingGlassdoor Where do you see the company in five years? Whats your vision for the company moving ahead?James McGlennon Our goal is to be an innovation leader, developing products and services that address needs that our customers dont even know they have yet. To do this, it is imperative that we accelerate our speed to market. We will need even more flexible and agile product development and a more dedicated focus on our customers. We also need to increase the range of ideas and experiences that are brought to the table. One way we will do this is by attracting, developing and advancing the careers of women in technology both at Liberty and across the board. By fostering an environment in which everyone across the organization is encouraged to share their ideas and failure is not a negative, we will set ourselves up for another century of success.Glassdoor What qualities are you now looking for to make up this type of workforce? James McGlennon We want employees who e xemplify our core principles, including treating people with empathy, dignity and respect. Instead of just looking at how someone fits into a certain job function, we look for a combination of tangible and intangible skills and characteristics that indicate if he or she will make things better and follow through. This is becoming more prevalent in our approach to recruiting talent on college campuses. Instead of leading with the jobs/programs we offer, we are leading with the skills we are looking for in an ideal candidate . Finding talent that possess the skills to succeed in multiple roles throughout the company aligns with our focus on talent mobility and development focused culture.Liberty Mutual is an inclusive employer who welcomes and embraces all of the differences and similarities between people and groups. Because there are multiple dimensions of diversity, including race, background and sexual orientation as example, we offer a wide definition of diversity and value the intersectionality of the dimensions that make us whole beings. As a result we are continuously expanding how we create an environment that embraces all people.

Riding Your Bike to Work

Riding Your Bike to WorkRiding Your Bike to WorkWhether you want to help make the world a greener place, or simply want the exercise, bicycle commuting is an appealing idea. Think about it You start your day with a pleasant, leisurely bicycle ride to work. You arrive refreshed and energized. Youve gotten your daily dose of exercise, your blood is circulating, and now you can start your day. For some working mothers, bicycle commuting is a great option for these reasons. However, if the mere thought of pedaling all the way to work makes you tired, then bicycle commuting may leid be for you. If youre wondering whether bicycle commuting is the right option, weigh the pros and cons. zum besten von Bicycle Commuting Is Good Exercise Whether its two blocks or one mile each way, bicycle commuting allows for a good cardio workout as you travel to work. Con You Get Sweaty Depending on the shape youre in and how long your commute is, a long bicycle commute may cause you to sweat to the point where you need another shower. Youll have to leave early to allow for time to freshen up before starting your workday. Pro Bicycle Commuting Helps the Environment By not driving a car or riding a bus to work, youre helping the environment. Bicycle commuting doesnt contribute to the harmful emissions that pollute the air. By bicycle commuting to work youre making your contribution to a greener community. Con Bicycle Commuting Restricts Your Work Wardrobe You cant wear your work wardrobe of a skirt and heels on your bicycle commute to work. In fact, youll need to bring a change of clothing, and that presents yet another issue theres nowhere to hang a suit on your bicycle. Pro Bicycle Commuting Allows You to Enjoy the Outdoors Whether its a breezy fall morning or a sunny spring day, bicycle commuting allows you to take advantage of being outdoors before having to be inside an office building all day. Bicycle riding to work allows you to enjoy the scenery, smells and sounds of your community. Con You Cant Bicycle Commute in Inclement Weather When its snowing, raining or very cold your bicycle commuting needs to be put on hold. Even if its sunny in the morning, you may walk out of your building at the end of the day to pouring rain. Theres no guarantee the weather forecast wont change. Your commute home may not be as pleasant as it was in the morning. Pro Bicycle Commuting Can Be a Social Experience If you choose to bicycle ride with a buddy, you can enjoy a friends company on the way to work, engage in socialization and share all the pluses of bicycle commuting with that person. Con Bicycle Commuting May Involve Traveling Over Rough or Dangerous Terrain If your only route to work involves highways with no bike lane or narrow or bumpy roads, bicycle commuting can get dangerous. For this reason, its always good to map out alternate routes, especially those that include bicycle lanes. Also, be conscious of bicycle safety when riding in traffic.

Why Absolutely Everybody Is Talking About Registered Nurse Resume Examples and What You Should be Doing

Why Absolutely Everybody Is Talking About Registered Nurse Resume Examples and What You Should be Doing The History of Registered Nurse Resume Examples Refuted There is nobody right means to structure a resume. To put it simply, by applying a number of expert strategies, an NP in the middle of a work search can observe an immediate increase in interviews and resulting job offers. When creating your experience section, you want to present all the work experience which you have in the desired position, and in the education section, you will need to supply all educational information which you have been through. Any advice on the work market is going to be of terrific value to you. For instance, you might attempt to send out a specific number of resumes weekly. Focusing on action words is a very simple way you can create your resume highly impactful. Perhaps you wont utilize words like gain a competitive edge or boost revenue in your statement. What Is So Fascinating About Re gistered Nurse Resume Examples? You should choose a nursing resume template in accordance with your experience and knowledge. If thats the case, if your prior work experience is entirely unrelated to nursing, you may use a functional resume format. Hands-on skills cant be learned online, and based on which state you reside in, only the theoretical portion of your education can be done online or none in any respect. Many times theres a unique format required and if you dont refer to resume examples then you may not know that requirement in any way. Besides listing certifications, be certain to incorporate some information on specialized skills and abilities you may bring to a prospective employer that would be of specific price. Dont be afraid to reach out to personal or professional contacts who may offer insight into a business or standard advice. Include the business name in the aim statement to demonstrate that you are set on working there. Some resumes are reviewed by ma ny diverse employers and dont give them with the information that they are looking for. Registered Nurse Resume Examples No Longer a Mystery If you do decide to move forward with a resume summary statement, be sure to deal with it as your personal highlight reel. Savvy resumes are anchored by a comprehensive summary that enables the reader to rapidly find salient details about the applicant. In the expert summary, it is crucial that you receive a fast overview of your abilities. Its possible to add the overview of technical skills in your CV to offer clear idea about your current skills. Whats Actually Going on with Registered Nurse Resume Examples Before you compose an objective, take into consideration the sort of nursing job that you want and the particular job that youre applying for. More to the point, its also going to help you better understand your prospective job environmentwhich is very helpful and something only the ideal travel nurse resume examples do. The fir st thing should be done is to pick a resume template. Finding jobs as a registered nurse requires a combo of the proper mindset and a particular set of job seeking skills. Choosing Good Registered Nurse Resume Examples The experience youre bringing into working for your new employer is valuable to them, so have them see it clearly. Possessing Critical Thinking skills can help you navigate through difficult conditions and get the best courses of action. A legal professional seeking the most suitable job should have a strong resume to be able to be noticed by the employers. Maybe you were lucky to land a great job in an excellent firm that knows the system to handle its workers. There are many advantages of being a pediatric nurse. In some places, the work market for nurses can be very tough. Registered nurses are a few of the most dedicated individuals working in the medical field. Being a military nurse is just one of the greatest levels of nursing care an individual can achieve. You have to mention your career objective at the very top of your resume. Whether youre a fresher or a professional wanting to broaden your career prospects, youll certainly require a good RN resume backing you up in the interview. When it is not on the job which youd like to understand even mora about, skip it. For the most suitable candidate, its a great prospect for travel and personal and professional growth. Ruthless Registered Nurse Resume Examples Strategies Exploited Certification enables you to prove your abilities and knowledge in pediatrics. Forensic nursing jobs are a few of the main careers in the nursing field. To find out more on what it requires to be a Charge Nurse, take a look at our complete Charge Nurse Job Description. Moreover, a Registered Nurse needs to have the nature and disposition to perform her or his duties in the very best interest of the patients and the employer.

The Run Down on Resume Writing Services Revealed

The Run Down on Resume Writing Services Revealed CVs are the norm in the majority of European nations and can differ from the conventional American CV. Internships can also produce a very good impression on the employer. Resumes are well known to play a significant role in presenting a better impression facing the employer. Resume Writing Services Secrets That No One Else Knows About Employers screen through maybe thousands of resumes per day, and simply dont have any opportunity to experience a resume where the value proposition of the individual applying for the job isnt very clear. The work number, post for which youre applying, ought to be included. If you need your resume for an interview tomorrow you would like to ensure that the organization you employ can provide you an expedited service time. So as to have the opportunity of being hired, resume is a significant factor of obtaining it. 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The Ultimate Resume Writing Services Trick Do not sink in the trap of wirtschaftskrise because youre job hunting. If you presently have your prior job experiences, include it in your resume, together with the company that youre working for before and the position that you usually handle during your prior job, and the duration of time where you could be ready to work for some firm . To begin with, you can examine the job posting that the business creating to determine just what is necessary for the position. Consider how much you could be making in the event that you land your first choice job. Writing your resume professionally for job application might be a challenging undertaking for anybody. Writing a federal resume means following federal resume guidelines to ensure hiring managers are in a position to come across the specific details they are searching for with only a quick glance. 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Spark Hire Podcast for the Week of December 31 - Spark Hire

Spark Hire Podcast for the Week of December 31 - Spark HireAre you thinking of offering work from home to your employees but not so sure its a great idea? Its a concern some employers have due to the assumption that employees are less productive when they are out of the office. However, statistics have proven that work from home employees are 13 percent mora productive than their office-dwelling associates. Listen to our podcast to learn more about work from home.We also touched on how video interviews can save you time during the holidays. With busy schedules, people out of town and just general stress, conducting in-person interviews can be a nightmare. Instead, use video interviews to kill the stress and open up your schedule for other new year tasks. Tune into our podcast below to learn moreArticles CoveredWork From Home What Worries Employers?Video Interviewing Tips to Help Recover from the HolidaysThe official podcast of Spark Hire. Discussing news and topics for job seekers an d human resources professionals.Follow us on Twitter Spark Hire TwitterLike us on Facebook Spark Hire Facebook PageWatch us on YouTube Spark Hire YouTube ChannelHOST Nicole Nicholson (Content Editor at Spark Hire)ALSO Patrick Beggan (Marketing Assistant at Spark Hire)powerpress url=http//blog.sparkhire.com/sparkcast/sparkcast36.mp3